Our Policies

Payment

Payments must be made at the time of purchase via Square or Paypal, unless specific arrangements are made. All major credit cards are accepted: Visa, Mastercard, American Express, and Discover.

Coupons

Coupons given with orders or online promotions are valid only on in stock items (no rain checks). Coupons can only be used on our website unless otherwise specified. Coupons are not valid on custom orders or in-person purchases unless specified. 

Shipping

All of our packages ship via USPS. Tracking for your order will be added to your shipment when it's sent.

We try to ship out all packages in a timely manner and accommodate customers in a hurry for an item, but please order your items before they run out so you aren't stuck in limbo should something unfortunate happen during the delivery of your package. We cannot guarantee any delivery time frame and are not responsible for inconvenience as a result of a package delayed by loss or damage by USPS.

 

PLEASE double check your shipping address to make sure it is correct before you submit your order. Once your order is shipped, we can no longer correct the shipping address if it was entered incorrectly. If the package is sent to the wrong address and USPS returns it to us, we will try to contact you for the correct address. You will be charged for the actual shipping, not our flat rate, to resend the package to the correct address.

Insurance:
You're covered for a maximum of $50 unless you pay for insurance for the actual value of your order over $50. If there is no option to add insurance to your shipping and you would like insurance, send us a message and we can add it for you. If USPS is at fault for the damage of your package, $50 is the maximum they will refund to you unless insurance was paid for.

Local Pickup Option:

 ALL local pickups must be arranged by through our appointment scheduler via the link you will receive when your order is ready.

Please wait to schedule a pick up time until you have received an email stating that your order is ready for pickup. Once you do receive your email, please follow the link in the email to select a time that works best for you during our available pick up hours. 

All orders MUST be picked up at our location, unless otherwise arranged.

If you do not schedule a pick up time within a timely manner, we will resend your pickup email ONCE. If we do not hear back from you or your order is not picked up within 2 weeks from the order date, your order will be cancelled and returned to stock. You will receive a refund less $10 for your cancelled order. 

Refunds and Exchanges:

Orders cannot be cancelled once they are shipped. Returns and exchanges are accepted only on a case by case basis. Please message us with any questions.

Damaged Package Claims:
To file a claim, within 7 days of receipt, submit photographs of all of the packaging as it was when it arrived and the specific damage to the contents with an explanation of what was lost or broken. USPS often requires photo proof to pay a claim and your claim is likely to be rejected without it. We will supply USPS with the invoice on your behalf. If USPS damages your package, we have to abide by their decision on the claim. We carefully package all orders to avoid damage occurring and damage is actually very rare for us, but if damage happens, claims can take weeks, so please be patient. We cannot speed up USPS claim processing and we aren't responsible for any inconvenience as a result of the delay of the delivery of your package because of waiting on damage claims.

These damages are not covered:

1. Dog or another animal chewing up package

2. Items inside cut by careless package opening

3. Neglecting to pick up package from mail box promptly resulting in heat, rain or other damage as a result

4. Not providing a safe place for delivery. Packages left outside apartment doors are not safe.

5. Customer supplied incorrect address or address was not entered in the USPS standardized format.

Make sure your local Post Office knows where to safely leave your packages and pick them up promptly. Be careful entering your address and opening your packages. We pack boxes full and tight, so don't use a box cutter!

We are happy to enter the claim for you on USPS should one be needed and accommodate a reshipment of your package if a claim is paid. If you enter the claim online yourself, we are unable to do anything further for you regarding your damaged package. As stated at the top, only Priority Mail packages are insured against damage. We will finish the claim process for you and reship your items if a claim is paid. To file a claim, you must notify Green Daisy Soaps no more than 7 days after the delivery of your package.


Lost Packages:
If your package is missing in action, we unfortunately have to wait 15 days to file a claim through USPS. We aim for quick and accurate deliveries, but lost packages sometimes happen and are out of our control. We cannot speed up USPS claim processing and aren't responsible for any inconvenience as a result of the delay of having to wait for the 15 days to file a claim. Your package is insured for a maximum of $100 unless you've paid for the additional insurance for the value over $100. Only Priority Mail packages are insured against loss. We are happy to enter a loss claim for you on USPS should one be needed and accommodate a reshipment of your package if a claim is paid. If you enter the claim online yourself, we are unable to do anything further for you regarding your lost package. To file a loss claim, you must notify us within 21 days of the shipment date for a MIA package and within 7 days of delivery if the package tracks delivered.

Privacy Statement:

WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

Consent:

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

Disclosure:

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Security:

We do not store, share, or track any personal financial information. All transactions are via third party payment processors using the latest encryption and security technologies.